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Terribly made and poor customer service. I had to throw out this chair less than a week after buying because it was scratching my floor. When I asked for a refund, customer service told me this chair should be used with a mat under it because it can scratch floors. My previous chair never scratched my floor, so buyer beware.
Great home office chair. Wish it were adjustable. But do love it. It is arrive damage on one of the legs under the set. But that was made right by P&B with a $25 price adjustment.