SHIPPING

We offer Free Ground Shipping on all eligible orders*

*Certain regional zip codes excluded. If you live in a hard to reach area or regional zip code, Extended Area Delivery Surcharges may be added to the order at checkout. Please be aware, this delivery surcharge is not refundable once the order ships.

Please note that all delivery dates are estimates and actual delivery times may vary or be subject to change.

DELIVERY INFORMATION

Most orders take 24-48 hours to process and ship out of our fulfillment centers.

All delivery dates are estimates and actual delivery times may vary or be subject to change.

IMPORTANT: Items must be in new or like-new condition to be eligible for returns or exchanges. Original packaging must be retained and used in the event of a return or exchange. If an item is returned or exchanged without the original packaging, a repacking fee will be deducted from your refund. Please see below for more details. Items shipped with White Glove Delivery, do not need to be returned in the original packaging.

Our products are delivered in two ways:

Small Parcel Delivery

Products marked "Parcel Delivery" in the details tab, ship via UPS or FedEx. Please refer to the product page and tracking info for delivery estimate.

Please note: Parcel-Delivery items may ship together with Truck-Delivery items in your order resulting in longer transit times.

Truck Delivery (e.g. sofas, large tables, large order quantities, etc.) 

Products marked "Truck Delivery" in the details tab, ship using a freight truck.

We offer four delivery levels at checkout:

Front Door Delivery - delivered to the outside entrance of your home or building at the ground level

Enhanced Delivery - delivered to your room of choice on any floor

Premium Delivery - includes Enhanced Delivery & item setup

White Glove Delivery - includes Premium Delivery & packaging removal

If your apartment is above ground level, we recommend upgrading to either Enhanced, Premium, or White Glove Delivery. 

If your item/s needs delivery beyond 2 flights of stairs, please contact us with the additional stair count, so that we can inform our delivery partner. In some cases, additional delivery personnel may be required.

If your building requires a Certificate of Insurance and you need assistance please reach out to us for help.

Please note: Upgraded delivery options are non-refundable