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I would give this a 10/10 for the customer service alone. My ottoman arrived damaged by the shipping company, the package from poly and bark was well packaged and it looked like they stuck a fork lift thing into the box. Customer service had a new ottoman shipped out to me within a couple of days! Customer service is top notch in my opinion!! I had initially wanted to purchase the Napa sofa sectional, but my space was just a little too small, this made the sofa perfect. The coziest place to spend a winter day with my dog and a good book!
This ottoman is very beautiful and well made. We bought it in midnight blue to go with a grey linen sofa. Delivery was quick and set up was simple.