Frequently asked questions
We understand you want your home décor to be just right. This is why we offer a 30 day no-questions-asked return policy with no restocking fees. We are so confident that you will love the products you order from Poly & Bark that you can even try them in your home, risk free, for 30 days, and if you still want to return them, we'll cover the return shipping costs.
To request a return, please contact our customer service team at firstname.lastname@example.org. A customer care advocate will issue a Return Merchandise Authorization (RMA) number. A maximum of 5 packages or $3500 are eligible for free returns in 1 (one) calendar year per person or address.
Please be mindful that we can only accept returns if the product is returned in like-new condition. Products that have excessive scratches, stains or damages (including those incurred in return shipping) are not returnable, for this reason we recommend purchasing return shipping insurance.
Our products are well packaged for shipping purposes. The original packaging must be retained for returns. If you are unable to return the product in the original packaging, your return will be subject to a 30% repackaging fee. Sofas are ineligible for return without the original box, as our trucking companies will not transport them unboxed.
We will inspect the returned merchandise within 72 hours of receiving the merchandise to ensure that they are in like-new condition. We will then process your request and issue a credit to your original payment method within seven business days. Depending on your card issuer's policies, it may take up to 5 business days after we issue your refund for the credit to appear.