In the event that your order arrives damaged, please contact us within 48 hours of delivery to facilitate an exchange. Please note we will provide replacements for items damaged during shipping, however we will not cover the cost of return shipping should you decide to return the order instead. You’ll need to email us with photos of the damaged merchandise during that time. If anything is missing from your order, please contact us so we can send you a replacement. Contact us at firstname.lastname@example.org or by calling 1 (855) 310-1450. In the event an exchange cannot be made, we will offer a substitute or refund.