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Free shipping & free returns on ALL orders! *

Frequently asked questions

Yes. We offer volume discounts depending on the quantity required for qualified trade accounts. We've supplied high quality furniture pieces for offices and restaurants all the way up to thousands of chairs for large hotels and event spaces. Big or small, we've got you covered. Please CONTACT US to see how we can help you.
We are constantly updating and adding new and exciting products drawing from what is popular in the design world, so if you are looking for something specific, we can certainly help or sign up to our email newsletter below to be kept up-to-date with new product releases.
All furniture we sell comes standard with a 1-year warranty, unless noted otherwise. If you experience an issue with your purchase within this time, we will fix the defect, replace the item or refund the order in the event a replacement cannot be made.

We understand you want your home décor to be just right. This is why we offer a 30 day no-questions-asked return policy with no restocking fees. We are so confident that you will love the products you order from Poly & Bark that you can even try them in your home, risk free, for 30 days, and if you still want to return them, we'll cover the return shipping costs. 

To request a return, please contact our customer service team at customercare@polyandbark.com. A customer care advocate will issue a Return Merchandise Authorization (RMA) number. A maximum of 5 packages or $3500 are eligible for free returns in 1 (one) calendar year per person or address. 

Please be mindful that we can only accept returns if the product is returned in like-new condition. Products that have excessive scratches, stains or damages (including those incurred in return shipping) are not returnable, for this reason we recommend purchasing return shipping insurance.

Our products are well packaged for shipping purposes. The original packaging must be retained for returns. If you are unable to return the product in the original packaging, your return will be subject to a 30% repackaging fee. Sofas are ineligible for return without the original box, as our trucking companies will not transport them unboxed. 

We will inspect the returned merchandise within 72 hours of receiving the merchandise to ensure that they are in like-new condition. We will then process your request and issue a credit to your original payment method within seven business days. Depending on your card issuer's policies, it may take up to 5 business days after we issue your refund for the credit to appear.

In the event that your order arrives damaged, please contact us within 48 hours of delivery to facilitate an exchange. We may request that you email us with photos of the damaged merchandise during that time. If anything is missing from your order, please contact us so we can resolve your issue as soon as possible. Contact us at customercare@polyandbark.com or by calling 1 (855) 310-1450. In the event an exchange cannot be made, we will offer a substitute or refund.
All large items are delivered via Truck Delivery (LTL Freight), curbside delivery only. We offer Inside delivery, and Inside+Assembly shipping options at checkout for an additional cost. Please note that upgraded shipping or delivery services are not refundable once an item has shipped.
If you change your mind and decide to cancel your order, please notify us within 2 hours of placing it. If the order has not been processed for fulfillment, we can honor the request and refund your payment in full.
We do not charge sales tax for any orders shipping to any state except CA.
In stock items usually ship within 24-48 hrs unless noted otherwise on the product page. Orders are usually delivered within 1 - 4 business days once the order has shipped. Please note, this is a approximate ship date and not a guaranteed delivery date as times may vary by freight carrier. Larger items may ship via LTL and may take longer to arrive. Once your order has shipped you will receive a confirmation email with tracking information. To locate and TRACK an existing order please click HERE

Have more questions?
Please visit our Contact Us page for further assistance.