Chair Replacement Help
I really like the chair I ordered, but when trying to take it apart to move, I foolishly unscrewed the tension bars, which broke the chair. I called Poly and Bark for assistance on the issue, and they followed up in timely fashion. The bad news was that the chair couldn't be fixed, so they were nice and offered to sell me a new chair at the sale price I had bought it for originally (the chair was not on sale at this point and had gone up in price). I was pleasantly surprised by that offer and felt valued as a customer, and bought a new chair as soon as I could, and I am now a happy again in my desk chair. :)
Great customer service! Chair is better quality than expected.
So far I have no complaints. Had issues with delivery as the package wasn’t handled properly during transit. Chair itself works great! Highly recommended.
Don't do what I did, which is attach the base in the opposite direction to the bottom of the chair. When I sat in the chair, it fell over backward with me in it. I'm lucky I didn't ***** my skull; I just tweaked my back instead. The diagram of the bottom of the chair is not marked with anything (front of chair or back of chair) so I attached the heavy base to the bottom of the chair facing the wrong way. Putting together furniture based on a picture diagram is clearly not one of my fortes. However, having something in writing (FRONT or BACK) on the diagram might save someone else from the same fate. When the chair is assembled correctly, it's a nice looking and comfortable chair.
Great Conference Room Chair
Great chairs and an excellent value. We purchased 6 of them for our conference room. We had a problem with the assembly of one chair, but Poly + Bark sent a replacement out right away.