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Help Center

FAQ

General Questions

Do you offer any discounts if I buy multiple items?

Do you have any other furniture besides what is displayed on your website?

Do you charge sales tax?

Do you have a showroom/brick and mortar location?

What do you mean by ‘Retail’ price?

Do you price match with other retail websites?

Can these items be used outdoors?

Will you send someone to help with assembly/installation?

Can I buy extra/spare parts?

I have a question that is not answered here, can you help?

Are your items commercial grade?

Products

Where are your products manufactured?

Do you use BPL, flame retardants, or formaldehyde in your furniture?

Are finish colors shown in your photos accurate?

Are swatches/samples available?

What kind of warranty is provided on your products?

Ordering/Payment

I am concerned about submitting my credit card information online. Is it safe to place an order on your site?

Can I place my order by phone?

What types of payments do you accept?

Do you charge sales tax?

When will I be charged for my order?

Will I get confirmation of my order?

Can I add something to an order I’ve already placed?

Shipping, Delivery, and Assembly

How will my order ship?

Where do you ship from?

How long does it take to ship my order?

How much do you charge for shipping?

Can I choose an upgraded/faster delivery service?

Can I upgrade to in-home delivery/assembly?

Can I track my shipment?

Will I get a call when the furniture is going to be delivered?

Can I place my order on hold/can you deliver after a certain date?

Do you ship internationally (i.e., outside the US)?

Can you ship to a PO/APO/FPO Box?

Can I change my shipping address after I place the order?

What happens if I miss my delivery appointment?

I ordered multiple items but they did not arrive together, what’s going on?

My estimated delivery window has passed and my order hasn’t yet arrived - what should I do?

Returns/Cancellations

If I choose to return my order, what happens next?

What is your return policy?

Why do I have to pay for return shipping?

How much is return shipping?

What happens if I no longer have the packaging for the item?

What should I do if my shipment is damaged/defective?

Can I cancel an order?