SHIPPING
We offer Free Ground Shipping on all eligible orders*
*Certain regional zip codes excluded. If you live in a hard to reach area or regional zip code, please contact customer care prior to ordering to verify eligibility.
Please note that all delivery dates are estimates and actual delivery times may vary or be subject to change.
RETURN
Return shipping is free for all eligible returns within 100 days of delivery! Certain regional zip codes excluded. If you live in a hard to reach area or regional zip code, please contact customer care prior to ordering to verify eligibility.
Important:
Please make sure to keep all original packaging. You will need it if you want to return your item(s). If you do not have your original packaging, a repackaging fee will apply.
Truck Delivery customers: Original packaging must be retained and used in the event of a return, otherwise a $99 repacking fee will be deducted from your refund. Customers who selected White Glove delivery as the delivery method will not need to retain packaging. ALL truck-delivery returns (even orders with trash removal included) will need to be boxed up or protected with bubble or saran wrap in order for a pickup to occur.
Please refer to our Return Policy for more details.
Sale and Final sale items are not eligible for free return shipping.
DELIVERY INFORMATION
Most orders take 24-48 hours to process and ship out of our fulfillment centers unless a specific estimated shipping date is displayed. All delivery dates are estimates and actual delivery times may vary or be subject to change.
Our products are delivered in two ways, either:
Parcel Delivery
Products marked "Parcel Delivery" in the details tab, ship via UPS or FedEx. Please refer to the product page and tracking info, for delivery estimate.
Please note: Parcel-Delivery items may ship together with Truck-Delivery items in your order resulting in longer transit times.
Truck Delivery (e.g. sofas, large tables, large order quantities, etc.)
Products marked "Truck Delivery" in the details tab, ship using a freight truck.
We offer four delivery levels at checkout:
Front Door Delivery - delivered to the outside entrance of your home or building at the ground level
Enhanced Delivery - delivered to your room of choice on any floor
Premium Delivery - includes Enhanced Delivery & item setup
White Glove Delivery - includes Premium Delivery & packaging removal
If your apartment is above ground level, we recommend upgrading to either Enhanced, Premium, or White Glove Delivery.
Please note: Upgraded delivery options are non-refundable once the item has shipped. During checkout, you will be provided an estimated delivery date window. Our delivery partner will contact you prior to your delivery date to schedule a delivery appointment.
Truck Delivery customers: Original packaging must be retained and used in the event of a return , otherwise a $99 repacking fee will be deducted from your refund. Customers who selected White Glove delivery as the delivery method will not need to retain packaging. ALL truck-delivery returns (even orders with trash removal included) will need to be boxed up or protected with bubble or saran wrap in order for a pickup to occur.
Please refer to the product page, for delivery estimates. Please note that all delivery dates are estimated and actual delivery times may vary or be subject to change. Our delivery partners will contact you to schedule an exact date of delivery once the shipment has arrived at the delivery terminal and a route has been established.
WHAT TO EXPECT
Your order will be in transit from our fulfillment center for approximately 7-21 days, depending on your delivery location. Please note your shipment tracking may not show any progress or movement during transit. Once your order arrives at your local delivery hub, and the delivery route has been established, you will be contacted by our final mile delivery partner to schedule a delivery appointment.
Estimated Delivery Date
Estimated arrival dates provided on the checkout page and on the carrier's website are estimates only that are subject to change. Due to the current extreme demand for shipping, transit times may be further delayed. Truck deliveries are unlike small parcel carriers such as UPS or FedEx and don't have regular routes to every neighborhood each day.
Once the carrier confirms the route, they will contact you at least 24 hours prior to delivery to confirm your appointment.
Delivery Appointment
As soon as our final mile delivery partner receives your shipment and confirms a route, they will contact you to confirm a delivery appointment day and time. Please make sure you will be present at the time of the delivery to receive your order.
Inspecting your delivery
Inspect every inch of your furniture as soon as you receive it. We will need to report any damage or issues to the carrier as soon as possible. It is important to us that your furniture arrives in perfect condition. We expect nothing less and neither should you.
Approve and Accept
Before your order leaves our warehouse, each package is inspected by our shipping team to make sure it is in perfect condition. However, we know damage can sometimes occur in transit. In the event that your furniture has been damaged, please note that on your Proof of Delivery form.
Refuse Delivery
Don’t worry if anything is damaged in transit—we have you covered! Before refusing the delivery, take some pictures of the damage and write "refusing delivery due to damage" on any documentation that the delivery partner requests you to sign. After you have refused delivery please call our friendly customer support team between 6 AM and 5 PM PST weekdays at 1-855-310-1450, chat with us live on our website, or simply reply to this email.
Repackaging Fee
Original packaging must be retained and used in the event of a return, otherwise a repacking fee will be deducted from your refund. ALL truck-delivery returns (even orders with trash removal included) will need to be boxed up or protected with bubble or saran wrap in order for a pickup to occur.
