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Poly an Bark has been highly communicative during odd shipping issues due to the pandemic. I was also assured that returns are free because I was unsure if the leather would fit in with our decor. The Gio Ottoman arrived in perfect condition and is GORGEOUS. Please be aware that this is the type of leather that is natural and not dyed and shows when it has been scratched. I prefer this look as it keeps the leather looking like leather and not vinyl. When we wipe it with leather conditioner the scratches disapear until our pup makes new ones. We love how it looks and feels.