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Returns, made easy

If it’s not the right fit, we’ll help you make it right.

RETURNS

How returns work

Your options, timeframes, and what to keep in mind before you send it back.

Return for store credit

Return for store credit

Return for store credit and we’ll cover the return shipping cost.

Return for a refund

Return for a refund

Return your item for a refund, minus a flat return fee based on item type.

100-day returns

100-day returns

You have 100 days from delivery to return or exchange your item.

Original packaging

Original packaging

Keep your packaging. Repackaging fees apply if it’s not available.

RETURNS

Compare your options

Return available
Return for a refund fee
$29–$49
Return for store credit fee
Free of charge. Excludes extended delivery areas.
Return window
100 days

Returns

Start a return

01

Start your return

Contact our team to start your return. We’ll help you get set up quickly.

CONTACT US

02

Return costs

Return shipping fees depend on how your item was delivered.

Small parcel items (UPS / FedEx)
$29 per item for orders $299 or less
$49 per item for orders $300 or more

Please note: Items that ship in a single box (for example, a set of four dining chairs) are considered a single item. This applies to both return and packaging costs.

Truck delivery
$99 per item

03

Packaging requirements

Please return your item in its original packaging. If the original packaging is no longer available, a repackaging fee will apply:

  • $49 per item for small parcel deliveries
  • $99 per item for truck delivery items

Once your return arrives, we’ll inspect it. If it’s in like-new condition, your refund will be issued minus any applicable return shipping, repackaging fees, extended area surcharges, or upgraded delivery services.

FAQ’S

Good to know

Yes. We offer a 100-day return window from the date your order is delivered. If your item isn’t quite right for your space, you can choose to return it for a refund or store credit. Final sale items are not eligible for return.  

You have two return options:

  • Return for store credit – return shipping is free (excluding extended delivery areas)
  • Return for a refund – a return fee applies based on the delivery type

Store credit allows you to choose something else whenever you’re ready.

Return fees depend on how your order was delivered:

  • Small Parcel (UPS/FedEx): $29–$49 per item
  • Truck Delivery items: $99 per item

Returns for store credit are free, excluding extended delivery areas.  

Simply contact our Customer Care team, and we’ll guide you through the process. We’ll help arrange the return and make sure everything goes as smoothly as possible.  

We recommend keeping your original packaging until you’re sure you’re keeping your item.

For Standard Delivery orders, items must be returned in their original packaging. If the original packaging is unavailable, a repackaging fee will apply:

  • $49 per item for Small Parcel deliveries
  • $99 per item for Truck Delivery items

If you selected White Glove Delivery, you do not need to keep the packaging. Our team will coordinate the return process with you.

Any applicable fees will be deducted from your refund once the item has been received and inspected.

Returned items should be in like-new condition. Once your return arrives, we’ll inspect it before processing your refund or store credit.

Yes. Orders can be cancelled any time before they ship. If your order has already left our warehouse, it will be treated as a return. Please contact Customer Care as soon as possible if you need to make a change.  

Our returns team will walk you through the next steps and provide instructions for returning your item. Once the item has been received and inspected, your refund or store credit will be issued. 

Items marked Final Sale cannot be returned. Any applicable Final Sale terms will be clearly noted on the product or collection page before purchase. 

Please inspect your order upon delivery and contact us right away if anything arrives damaged or defective. Our team will work with you to make it right.  

Our return window begins on the day your order is delivered and remains open for 100 days. Returns requested after the 100-day period are not eligible for refund or store credit.  

Any questions?

We are happy to help!

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