Truck deliveryParcel delivery
Available for small items only. Ships via UPS or FedEx, with delivery to your front door or building lobby.
Delivery, made simple
Most orders ship within 1–2 business days.
Delivery dates displayed on the product page and at checkout are estimates subject to change.
Smaller items have a shorter transit time typically 5-7 days, while larger pieces like sofas, tables, and beds ship by freight truck and have a longer transit time.
DELIVERY OPTIONS
Choose your delivery level
Smaller items ship via standard parcel carriers and are delivered to your doorstep. For larger items delivered by truck, you’ll be able to choose from four delivery levels at checkout. Pick the one that best suits your space and how hands-on you want to be.
Truck delivery
TRUCK DELIVERYFront door delivery
Delivered outside your home at ground level. No setup included. Scheduled Delivery. Adult signature required.
TRUCK DELIVERYEnhanced delivery
Delivered to your room, any floor. No heavy lifting. Scheduled Delivery. Adult signature required.
TRUCK DELIVERYPremium delivery
Delivered and assembled. Ready to use. Scheduled Delivery. Adult signature required.
TRUCK DELIVERYWhite glove delivery
Full service with packaging removal. The easiest option. Scheduled Delivery. Adult signature required.
DELIVERY OPTIONS
Compare your options
| Parcel delivery | Front door delivery | Enhanced delivery | Premium delivery | White glove delivery | |
|---|---|---|---|---|---|
| Small items only | |||||
| Large items only | |||||
| Brought inside | |||||
| Room placement | |||||
| Assembly | |||||
| Packaging removal | |||||
| Signature required | |||||
| Extended delivery areas | Fees may apply at checkout. |
| Small items only | |
|---|---|
| Large items only | |
| Brought inside | |
| Room placement | |
| Assembly | |
| Packaging removal | |
| Signature required | |
| Extended delivery areas |
DELIVERY OPTIONS
Plan ahead
A few helpful details to keep in mind for a smooth delivery. Questions? Our team is here to help.
Live above ground level? Upgrade to Enhanced, Premium, or White Glove Delivery and we'll handle the heavy lifting for you.
Apartments & upper floors
Live above ground level? Upgrade to Enhanced, Premium, or White Glove Delivery and we'll handle the heavy lifting for you.
Multiple flights of stairs, tight spaces, no suitable elevator, or special building requirements? Let us know in advance so we can plan the right delivery support.
Contact our team
Measure the full path from entry to the final spot. Doorways, hallways, stairwells, and elevators. A perfect fit all the way.
View our measuring guide
Contact our customer support team to request a hold, and we'll work with the carrier to schedule a later date.
Need to delay your delivery?
Contact our customer support team to request a hold, and we'll work with the carrier to schedule a later date.
An adult must be present to sign for truck deliveries. Carriers can't leave items unattended.
Adult signature required
An adult must be present to sign for truck deliveries. Carriers can't leave items unattended.
If your building requires a Certificate of Insurance, reach out and we’ll help arrange it.
Contact our team
Once items ship, upgraded delivery options may not be refundable, and changes or cancellations may not be possible.
Upgraded delivery
Once items ship, upgraded delivery options may not be refundable, and changes or cancellations may not be possible.
Some extended areas may have limited access to upgraded delivery options. Contact us for a custom quote or alternative solutions.
Contact our team
Items may arrive separately depending on location and availability.
Multiple items
Items may arrive separately depending on location and availability.
Hold onto all original packaging. You’ll need it for any returns or exchanges, otherwise repackaging fees may apply.
Keep your packaging
Hold onto all original packaging. You’ll need it for any returns or exchanges, otherwise repackaging fees may apply.
Check your items as soon as they arrive. If anything looks damaged or incorrect, let us know right away so we can make it right.
Contact our team
If there’s anything you’re unsure about or want to flag before delivery, get in touch with our support team. We’re here to make it easy.
Contact our teamDELIVERY DETAILS
The details that matter
At present, we ship to most physical addresses in the United States. If you need to ship elsewhere, please contact our customer service team for assistance.
Your order will typically be in transit for 7–14 days, depending on your location. Tracking updates may be limited while your item is moving between facilities, but once it reaches your local delivery hub, our delivery partner will be in touch to schedule a delivery time that works for you.
We offer free ground shipping on all eligible orders.*
For certain regional zip codes, an extended area delivery surcharge may apply. Any applicable fees will be shown at checkout before you place your order.
Please note: Extended area surcharges are non-refundable once your order has shipped. Delivery dates are estimates and may vary depending on location and logistics.
TRACK ORDER
Stay in the loop
Track your order
You’ll receive a tracking link via email as soon as your order ships, so you can follow it every step of the way. Delivery dates are estimates and may vary.
Delivery scheduling
For truck deliveries, our delivery partner will contact you to arrange a date and time.
Plan ahead
Need to make changes?
Reach out before your order ships and we’ll help sort it.
Contact our teamFAQ’s
Good to know
Smaller items ship via standard parcel carriers and are delivered straight to your doorstep. You’ll receive a tracking link once your order ships. There’s no need to be home, and deliveries aren’t scheduled in advance.
To check if your item ships this way, refer to the product page under the Details tab, where it will be marked as “Parcel Delivery.”
Most orders ship out within 1–2 business days unless otherwise noted.
We deliver in two ways:
Parcel delivery
Smaller items ship via standard carriers and arrive at your doorstep. These deliveries aren’t scheduled and don’t require you to be home.
Truck delivery
Larger items are delivered by our specialist delivery partners. Once your order reaches your local hub, you’ll be contacted to book a delivery time.
At checkout, you may see a range of delivery options, from front door to white glove. These vary based on your location and item.
Most orders leave our fulfillment centers within 1–2 business days. Transit times vary by location, and all delivery dates are estimates.
Yes, for larger items, we offer a range of delivery options at checkout:
- Front door delivery to your building entrance
- Room of choice delivery
- Delivery with setup
- White glove delivery with packaging removal
If your space has stairs, access restrictions, or requires a certificate of insurance, it’s best to let us know ahead of time so we can plan accordingly.
Upgraded delivery options are non-refundable once your order has shipped.
Yes. As soon as your order ships, you’ll receive a tracking link by email so you can follow its journey.
We require a physical street address for delivery and don’t currently ship to PO boxes or similar addresses.
If your order hasn’t shipped yet, we can help update your details. Once it’s on the way, changes will need to be arranged directly with the carrier.
Any questions?
We are happy to help!
Mon-Fri 9 AM - 7:30 PM EDT
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