- customer service
For me, like most people, buying a sofa online sight unseen is a very daunting decision. But for anyone considering this sofa - it is a true beauty, buttery soft leather and oh so comfortable! Here is a summary of my experience: • Delivery was prompt and courteous - a couple days earlier than the estimated day on my invoice. • It is very easily unboxed and unpacked, all you have to do to assemble is screw in legs. • The leather is buttery soft and feels durable, it has great character, depth and richness, true to the online imagery. • It is incredibly comfortable - I am 5'6", and I curl up into it just fine - I took an amazing nap on it the first day I got it :-D • While I can't speak for durability over time, it truly feels like a quality made piece, I'm hoping to have it for a long, long time! To anyone on the fence - I say go for it! It's a fabulous price (I shopped around a LOT - for over a year), it's made with quality materials and it's comfortable!
These sofas are amazing! I bought two and they are gorgeous and so comfortable! They were delivered before the date they were supposed to come. The only complaint I have is the lack of updates to the tracking information.
Love our couch!!
The couch is even better than we expected!!! Everything was fast and easy for a high quality payoff.
Glad We Took a Chance!
We went back and forth between the Napa and another company's (begins with an A) version of the Napa (begins with an S). We loved this price point but we're nervous because there were only 2 reviews at the time for this couch. So glad we took a chance and went with this one. Delivery experience was great, we received the couch about 10-15 days after placing the order, and we are really happy with the couch. The back is somewhat low and we have a lot of tall people in my family, but it doesn't seem to bother them. It's an awesome length, you can fit 4 people if needed. I wish it came with care tips as we've never had leather before, but I guess we'll figure it out. Trying to loosen my OCD tendencies and be okay with the scratches that are inevitable and supposed to occur. No funky smells or anything, extremely easy to assemble. Love it.