Returns & Exchanges

100-Day Happiness Guarantee

Your happiness means everything to us! That's why we give you a 100-day return window from the date of delivery, to ensure your purchase is just right for your space. If it’s not a perfect fit, no worries – we’ll help you return it. Items must be in like-new condition, and the original packaging is required. Love it, or send it back, hassle-free!

Exchange for Store Credit

Want to keep shopping? You can exchange your return for store credit, and we'll cover the full cost of return shipping, less any repackaging, extended area surcharges or upgraded shipping services. This credit does not expire.

Returns

To initiate a return or for any questions please contact our helpful customer care team.

Return Costs
Small Parcel items (UPS/FedEx):
$29 per item purchased at $299 or less
$49 per item purchased at $300 or more

Please note: Items that ship in a single box (for example, a set of four dining chairs) are considered a single item. This applies to both return and packaging costs.

Truck Delivery items:
$99 per item

Packaging

Please return your item in its original packaging. If you do not have the original packaging, a per-item repackaging fee of $49 for Small Parcel Delivery and $99 for Truck Delivery items will apply. Upon receiving your return, we will inspect the item. If it's in like-new condition, we will issue a refund minus any repackaging, extended area surcharges, upgraded shipping services, and return shipping fees.

Returns & Exchanges

100-Day Happiness Guarantee

Your happiness means everything to us! That's why we give you a 100-day return window from the date of delivery, to ensure your purchase is just right for your space. If it’s not a perfect fit, no worries – we’ll help you return it. Items must be in like-new condition, and the original packaging is required. Love it, or send it back, hassle-free!

Exchange for Store Credit

Want to keep shopping? You can exchange your return for store credit, and we'll cover the full cost of return shipping, less any repackaging, extended area surcharges or upgraded shipping services. This credit does not expire.

Returns

To initiate a return or for any questions please contact our helpful customer care team.

Return Costs
Small Parcel items (UPS/FedEx):
$29 per item purchased at $299 or less
$49 per item purchased at $300 or more

Please note: Items that ship in a single box (for example, a set of four dining chairs) are considered a single item. This applies to both return and packaging costs.

Truck Delivery items:
$99 per item

Packaging

Please return your item in its original packaging. If you do not have the original packaging, a per-item repackaging fee of $49 for Small Parcel Delivery and $99 for Truck Delivery items will apply. Upon receiving your return, we will inspect the item. If it's in like-new condition, we will issue a refund minus any repackaging, extended area surcharges, upgraded shipping services, and return shipping fees.

If anything shows up damaged or in less-than-perfect shape, please let us know! Take some pictures of the problem areas and send them along to us at help@polyandbark.com. We’ll be glad to help you from there with any replacements or repairs you may need!

You can cancel anytime before an item ships. If you need to cancel an order, please contact our customer support team as soon as possible at (855) 310-1450, or email help@polyandbark.com.

If an item has already shipped, this will be considered a return. 

Items discounted and offered as FINAL SALE, cannot be returned.

If an item is offered as FINAL SALE without the use of a discount code, it will be noted either on the product page, or collection page.  

If an item is offered as FINAL SALE with the use of a discount code, a FINAL SALE notice and a checkbox will appear under the discount code box, once the code is entered. The code can then only be applied to the order once the terms of the discount have been accepted by clicking the checkbox. Once an order has shipped, the FINAL SALE discount cannot be retroactively applied. FINAL SALE discounts cannot be applied to exchanges.