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Napa 88.5” Sofa
Regular price $2,123.00Regular price $2,123.00 Sale price -
Geneva 99" Sofa
Regular price $1,868.00Regular price $1,868.00 Sale price
POLY & BARK, IN REAL LIFE
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EDIT: A rep from Poly & Bark reached out and took full responsibility of the situation and made promises happen. Although our experience was Bumpy it is obvious that this rep cared enough to follow through and ensure everything went smoothly. They cared that they had fell short of their own expectations let alone a customers. Gotta give credit where credit is due. Appreciate the help from the Poly & bark team and hope others see this and know they do have a team of people that want to stand behind their products.
I thought we were purchasing a moderately priced decent piece of furniture.. instead we purchased into a logistics nightmare with AM trucking. I cannot even review the furniture because they cannot line up a delivery. Multiple calls and emails back and fourth, 24-48 hours notice with a multi hour delivery window that's impossible to accommodate unless you don't work. When further contacted they said they could make accommodations to deliver after 4pm... not once but twice! and then further contacted us to notify they could not make good on their arrangement and instead we could drive to another state to pick it up ourselves. poly & Bark customer service has been terrible to deal with and passes it off as not their issue. Currently waiting for a FULL refund so I can go somewhere else and find a sofa worth purchasing.
I ordered ten chairs and a dining table from this site. My four stars is basically for the chairs and the customer service. The chairs are great and we really enjoy them. Unfortunately when we received the table it was damaged. Customer service was great about responding to my message addressing the damage and they sent us a replacement table. When we received the second table, we noticed similar damage to the first table, so my recommendation would be to order a Poly&Bark table without a leaf for a quality product.
We purchased our Poly & Bark Calle left facing sofa/chaise a few months ago. We were a bit leery about making such a big purchase sight unseen but couldn't find anything else we liked at any local furniture stores. Didn't want to post a review until it had been used a bit so that our observations would be useful for potential buyers. To say we are in love with the sofa would be an understatement! The leather is beautiful and very durable. I have 2 young grandchildren who have really put it to the test! It's very comfortable and has not lost any loft in the seating or the back pillows. I do occasionally fluff the pillows (after my dog has knocked them down and slept on top of them) and they still look amazing. I also love that our Roomba is able to glide underneath and keep the accent rug clean. I did want to mention shipping/delivery and product packaging. Our sofa was delivered by a 3rd party shipping company and they were awesome with communication and actual delivery. The sofa came in a single huge box and was packed so well. The inside walls of the box had hard boards that prevented any damage during shipping. I really feel like Poly & Bark has made it possible to find a well made sofa at a great price. I would definitely recommend any of their furniture and plan on buying one of their beds in the near future.
Mostly an easy ordering experience, but they trick you some with deals that you can't apply (for instance you can build up points but can't apply them at the same time as discounts). Also I ordered a chair that said it was in stock only to receive a message the next day that it was backordered and had to wait a month instead of a week to receive it.
