SHIPPING

We offer Free Ground Shipping on all eligible orders*

*Certain regional zip codes excluded. If you live in a hard to reach area or regional zip code, Extended Area Delivery Surcharges may be added to the order at checkout. Please be aware, this delivery surcharge is not refundable once the order ships.

Please note that all delivery dates are estimates and actual delivery times may vary or be subject to change.

DELIVERY INFORMATION

Most orders take 24-48 hours to process and ship out of our fulfillment centers.

All delivery dates are estimates and actual delivery times may vary or be subject to change.

IMPORTANT: Items must be in new or like-new condition to be eligible for returns or exchanges. Original packaging must be retained and used in the event of a return or exchange. If an item is returned or exchanged without the original packaging, a repacking fee will be deducted from your refund. Please see below for more details. Items shipped with White Glove Delivery, do not need to be returned in the original packaging.

Our products are delivered in two ways:

Small Parcel Delivery

Products marked "Parcel Delivery" in the details tab, ship via UPS or FedEx. Please refer to the product page and tracking info for delivery estimate.

Please note: Parcel-Delivery items may ship together with Truck-Delivery items in your order resulting in longer transit times.

Truck Delivery (e.g. sofas, large tables, large order quantities, etc.) 

Products marked "Truck Delivery" in the details tab, ship using a freight truck.

We offer four delivery levels at checkout:

Front Door Delivery - delivered to the outside entrance of your home or building at the ground level

Enhanced Delivery - delivered to your room of choice on any floor

Premium Delivery - includes Enhanced Delivery & item setup

White Glove Delivery - includes Premium Delivery & packaging removal

If your apartment is above ground level, we recommend upgrading to either Enhanced, Premium, or White Glove Delivery. 

If your item/s needs delivery beyond 2 flights of stairs, please contact us with the additional stair count, so that we can inform our delivery partner. In some cases, additional delivery personnel may be required.

If your building requires a Certificate of Insurance and you need assistance please reach out to us for help.

Please note: Upgraded delivery options are non-refundable once the item has shipped. During checkout, you will be provided an estimated delivery date window. Our delivery partner will contact you prior to your delivery date to schedule a delivery appointment.

WHAT TO EXPECT FOR ORDERS WITH TRUCK DELIVERY

Your order will be in transit from our fulfillment center for approximately 7-21 days, depending on your delivery location. Please note your shipment tracking may not show any progress or movement during transit. Once your order arrives at your local delivery hub, and the delivery route has been established, you will be contacted by our final mile delivery partner to schedule a delivery appointment.

Estimated Delivery Date

Estimated arrival dates provided on the checkout page and on the carrier's website are estimates only that are subject to change. Due to the current extreme demand for shipping, transit times may be further delayed. Truck deliveries are unlike small parcel carriers such as UPS or FedEx and don't have regular routes to every neighborhood each day.

Once the carrier confirms the route, they will contact you at least 24 hours prior to delivery to confirm your appointment.

Delivery Appointment

As soon as our final mile delivery partner receives your shipment and confirms a route, they will contact you to confirm a delivery appointment day and time. Please make sure you will be present at the time of the delivery to receive your order.  

Inspecting your delivery

Inspect every inch of your furniture as soon as you receive it. We will need to report any damage or issues to the carrier as soon as possible. It is important to us that your furniture arrives in perfect condition. We expect nothing less and neither should you. 

Approve and Accept

Before your order leaves our fulfillment centers, each package is inspected by our shipping team to make sure it is in perfect condition. However, we know damage can sometimes occur in transit. In the event that your furniture has been damaged, please note that on your Proof of Delivery form.

Refuse Delivery

Don’t worry if anything is damaged in transit—we have you covered! Before refusing the delivery, take some pictures of the damage and write "refusing delivery due to damage" on any documentation that the delivery partner requests you to sign. After you have refused delivery please call our friendly customer support team, weekdays between 6 AM to 5 PM PST at 1-855-310-1450, or chat with us live on our website. 

RETURNS

We want you to love our products as much as we do, we therefore offer a 100-day return window. If your item isn’t perfect for your space, we’re here to help! 

Clearance, Last Chance, and Final Sale items are not eligible for returns. 

Important: Items must be in new or like-new condition to be eligible for returns or exchanges. Original packaging must be retained and used in the event of a return or exchange. If an item is returned or exchanged without the original packaging, a repacking fee will be deducted from your refund. Please see below for more details. Items shipped with White Glove Delivery, do not need to be returned in the original packaging.

Number of free returns

Each household may return ONE item, free of charge per category. Any subsequent returns in the same category will have the cost of return shipping deducted from the refund. Items sold as a set are considered one item.

(What does this mean?): For example, you may return your first sofa, sectional, daybed or sofa bed completely free of charge! However, if you order and return one sofa, then order another sofa and request a return, then the cost of shipping will be deducted from the refund. This also means that you may order and return an item from another category at no additional charge for a full refund. For example, if you place an order for a sofa and table and decide to return both, or purchase a bed after previously returning a sofa, all items will be due a full refund. 

If you would like to know the cost of return shipping for your order please contact our friendly customer care team.

RETURNS

If you would like to initiate a return, please give us a call at (855) 310-1450, or email help@polyandbark.com.

Your item may be returned for any reason, whether you tried it in your space and found it wasn’t quite right or if you just had a change of heart. We’ll gladly accept your return.

Items must be in new or like-new condition to be eligible for returns or exchanges.

Extended Area Surcharges

For some addresses, Extended Area Delivery Surcharges may be added to the order at checkout. Please be aware, this delivery surcharge is not refundable once the order ships. In the event of a return, additional Extended Area Delivery Surcharges (the same amount that was charged at checkout) will be deducted from your refund.

SHOULD I KEEP MY PACKAGING?

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