Bought 3 bar stools for our new house. Settlement got pushed back and their customer service was incredible !!! Held our items until we moved into the house. The bar stools were amazing and came completely assembled. We will continue to purchase with Poly & Bark !!!

easy order and quick delivery of a fine product

Bought a set of 4 chairs, 3 of the 4 arrived damaged. Had to deal with customer service, which was either someone very unintelligent or AI, either way, took about 8 emails more than it should have. They wanted me to send all 4 chairs back first instead of just 3 or waiting to see if the replacements arrive damaged. When I got the replacement set, 1 of the 4 was damaged, but tolerably so. This would have made more sense to send the replacement to me before having me return the chairs. The customer service process was too painful to repeat so I just have 1 damaged chair and 3 good chairs. Should have just paid the higher price at article.

Looks great comfortable. You could improve by adding attachments to the back of cushions. They fall over quite easily.

The leather couch I ordered is beautiful and comfortable. I was initially nervous due to the price and because I was not familiar with the brand, but the piece is perfect. High quality, comfortable, and great color.

It's always a little scary ordering something as large as a sofa online - I had to trust other reviewers experience and did so with Poly & Bark. The first sofa, a leather Chesterfield style, arrived in perfect condition - the only problem I had, was the back was perfectly upright - meaning no leaning back at all - I found it really aggravated my back problem, that I've had for years. So I contacted P&B customer service via email, who replied within 24 hours asking if I'd like to return for a refund (less $99 shipping fee, which is clearly stated in their policies) or if I'd like a store credit (which then has no shipping fee to return the sofa). Being that the sofa was beautiful, true leather, exceptional quality, etc.....I trusted that I'd just take the store credit. And they arranged to have the delivery company pickup the unwanted sofa and I ordered a new one (with a more reclined back!). SO HAPPY with the new sofa - and the entire Poly & Bark experience! I now have a P&B Sofa, 2 leather P&B Chairs, a P&B Desk, and a P&B Nightstand! Great Quality furniture is so hard to find these days without paying thousands of dollars for custom made. This is priced right - and exceptional materials and construction quality. I highly recommend.

Couch was delivered and setup when scheduled. It is comfortable and looks like a quality piece

Beautiful bench. Exactly as pictured. Easy to assemble. Looks lovely at the end of our bed. Very comfortable and stylish. Shipped fast too!

This leather couch is amazing. The leather is soft and great quality. The couch looks modern and sophisticated. Ordering through Poly and Bark is effortless and stress free. Don't think twice about ordering online. The couch was delivered ahead of schedule. The delivery company was absolutely professional. I would give 10 stars if I could!

We ordered a couch. We love it! Delivery and set up was flawless. Very Happy!

The sofa I bought from Poly & Bark is beautiful and high quality. Purchasing online was easy and delivery was seamless. They did a great job responding quickly to my questions.

I love everything I have bought from them!

Love, love, love my purchase with Poly & Bark, the pricing and quality compiled with careful packaging, customer service and timely delivery makes this an excellent company. I couldn’t be happier and highly recommend. You’ve got a loyal customer..

I have been nothing but pleased with poly and bark. My couch was a comfortable moderate firm on arrival and gets more comfortable with time without looking sloppy. The leather is beautiful and doesn’t scratch as easily as I anticipated. Shipping was timely, communication about having to reschedule shipping date was easy, delivery crew spoke my language and were very careful not to damage the house or product.

Beautiful, quality furniture! I absolutely love my couch and chairs.

My Poly & Bark couch is gorgeous and comfortable and will last for years to come! I get compliments on it all the time. It was easy to construct and the delivery team was very kind, helpful, and professional. I worked with their customer service team to exchange the first couch only because it wouldn't fit through my door. They were so helpful, professional, and well-versed on their product offerings. It was easy to put in a new order for a small sectional that would fit through my door. I highly recommend Poly & Bark to folks who want a solid, quality product!

Beautiful couches for my office waiting room! The leather is so soft and comfy and everyone wants to know where I purchased them!

We bought the ottoman and loved the beautiful caramel color and the quality, and we decided to buy the matching L shaped couch. The couch is comfortable and absolutely beautiful! We are so pleased with the experience and the quality of the furniture.